Meet Our Staff

Your Local Insurance Experts

When it comes to protecting what matters most, our team of licensed insurance agents at Sutherland Insurance Company is here to help. With extensive industry knowledge and a commitment to personalized service, we take the time to understand your unique needs and recommend coverage options that fit your lifestyle, family, or business. You can count on us for professional guidance, reliable support, and peace of mind every step of the way.

Ed Jones

Former Owner and President

Ed began working at Sutherland Insurance Company in the early 1960s as a personal and commercial producer. In the mid 1980s he purchased the agency from the Sutherland family. During his tenure as president, the agency expanded its company representation, policy offerings and customer base. Sadly, Ed passed on November 14, 2020, but he leaves behind a legacy of service and commitment to his customers, his agency and employees and his community.

Ed Jones

Former Owner & President

Ed began working at Sutherland in the early 1960s as a personal and commercial producer. In the mid-1980s, he purchased the agency from the Sutherland family. During his tenure as president, the agency expanded its company representation, policy offerings, and customer base. Sadly, Ed passed away on November 14, 2020, but he left behind a legacy of service and commitment to his customers, his agency, his employees, and his community.

Veronica Staton McKay

President

After graduation from Queens University, Veronica began work at Sutherland Insurance Company in 1993. She has served as a CSR, Office Manager, and is currently the owner and President of the company. She holds a license designation of CISR (Certified Insurance Service Representative) and specializes in coverages for farm owners. Her time is divided between the commercial and personal departments and company management.

Tommy Davis

Producer and Account Executive

Tommy joined Sutherland Insurance Company in 2013 as a property and liability producer and account executive. He is a native of the area and has 25 years of experience in the insurance industry. Since joining the agency, he has completed the Certified Builders Insurance Agent program through Builders University and now holds the CBIA designation.

Pam Nuckolls

Personal Lines Account Executive

Pam joined Sutherland Insurance Company in 1980. During her time at Sutherland, Pam has handled all aspects of personal insurance from producing new business to processing payments and managing claims. Currently, she serves as a Personal Lines Account Executive handling home, auto and umbrella coverage for customers. Pam holds the special license designation of Certified Insurance Service Representative (CISR).

Havan McKay

Job Position

Sales and Back Office Management

A graduate of East Tennessee State University with a degree in Communications and Advertising. After working as an event coordinator for several years, Havan joined Sutherland Insurance Company in 2020. As a licensed agent, Havan divides her time between sales and managing accounting and bookkeeping functions.

Lori Huntley

Producer and Account Executive

Lori joined Sutherland Insurance Company in 2012. As a former office manager and producer, Lori has a high level of knowledge about both personal and commercial lines of insurance. This knowledge is verified by her holding the license designation as Certified Insurance Service Representative (CISR). Currently, Lori is a producer of new business in both the commercial and personal departments, with a special emphasis on bonds.

Heather Case

Reception/Front Office

Heather joined Sutherland Insurance Company in 2022 as the front desk receptionist after several years of working in a law office. As a former insurance account representative and salesperson, Heather understands the insurance billing process and is the first contact for all billing questions.

Jennie Plumley

Account Executive

Jennie joined the Sutherland Insurance Company team in 2016 with over 25 years of experience in the insurance industry. During her career, Jennie has worked as a personal and commercial lines salesperson, customer service representative, and bodily injury claims adjuster. With her knowledge and experience in claims, sales, and service, Jennie is a true well-rounded account executive. She enjoys the relationships she builds with clients as she helps them solve their insurance needs in both North and South Carolina.

April McMurray

Account Executive

April joined Sutherland Insurance Company in 2026 as a new agent and account executive. With over 12 years of retail sales and marketing experience, April is no stranger to helping customers find solutions to their purchasing needs. In addition to sales, April is an active networker and keeps the agency up to date on Chamber of Commerce and community events and happenings.

Lynda Clarke

Job Position

Lynda began her insurance career in 2006 in New York. When she moved to North Carolina in 2017, she knew she wanted to continue in the field and joined the team at Sutherland Insurance Company. Currently, Lynda holds a CISR designation and serves as Personal Lines Account Executive for new and existing customers.